常见问题解答

1. 确定适合您厨房的安装方式：壁挂式或橱柜下式。

2. 测量您计划安装抽油烟机的厨房空间的宽度，以选择正确的尺寸。标准宽度为 30 英寸和 36 英寸。

3. 确定您将使用的管道类型。标准为 6 英寸圆形或 10 x 3-1/4 英寸矩形。

4. 测量您的天花板高度，以确定是否需要额外的烟囱进行安装。（壁挂式抽油烟机）

Not at all. For example, our CLEANAIR SERIES operates as low as 56 dB, which is comparable to a normal conversation. Even at higher speeds, the noise level remains comfortable while still delivering powerful ventilation. Noise can vary based on installation, kitchen size, and the fan speed you select, but ROBAM hoods are engineered to maintain some of the best noise control performance in the industry under comparable suction power and conditions.

Yes. ROBAM hoods feature an easy-removal grease filter with an oil-resistant coating, allowing you to simply wipe the exterior with a damp cloth and wash the filter under water. Select premium models include a self-cleaning system that reduces maintenance time and keeps your hood performing like new.

Choose a range hood based on the following key factors:

1. Cooktop width – The hood should match or be slightly wider than your cooktop.
   
2. Cabinet space – Especially important for built-in or side-suction models; confirm that there is enough clearance.
   
3. Ventilation style – Open-concept kitchens typically benefit from higher CFM units.
   

You can also use our Product Comparison Tool on the website or contact our support team for personalized recommendations.

Yes! ROBAM has over 100 authorized retail partners across the United States. Visit our Find a Dealer page, enter your ZIP code, and you’ll quickly locate the nearest showroom where you can experience ROBAM products firsthand.

CFM stands for Cubic Feet per Minute, a measurement of airflow. It indicates how quickly air is moved out of your kitchen. Many customers ask why ROBAM does not rely solely on CFM ratings. The reason is simple—there is currently no universal testing standard, and CFM performance can vary dramatically based on:

• Kitchen layout
  
• Ducting conditions and vent path
  
• Window placement and ventilation environment
  

Even in the same kitchen, changing one factor—such as closing a window—can produce a different CFM reading. We recommend selecting a range hood based on your actual cooking habits rather than chasing a single number.

Proper spacing ensures optimal performance and safety:

• Electric or induction cooktops: 24"–30"
  
• Gas cooktops: 28"–30"
  

Always follow installation instructions specific to your model for best results.

ROBAM range hoods are designed by an international team of top engineers and manufactured in China with strict global quality standards. As the No.1 best-selling range hood brand worldwide for ten consecutive years, ROBAM leads the industry in innovation, performance, and quiet ventilation technology.

To enjoy full warranty coverage and membership benefits:

1. Visit the Product Registration page on the ROBAM website
   
2. Enter your product serial number, purchase date, and contact information
   
3. Submit the form—your warranty is automatically activated
   

We recommend registering before first use to ensure you receive timely support and service.

很抱歉，我们无法因改变主意而取消订单。但是，我们理解有时会发生错误。如果您需要编辑订单信息，例如送货地址或联系电话，请尽快联系我们的客服。
您可以这样做：

• 通过电子邮件地址或在线聊天联系我们的客服。
• 联系客服时请准备好您的订单号。
• 我们不能保证在下单后24小时内更改订单。这是因为订单一旦收到就可能被处理。

您可以通过查看包含追踪号码和快递公司网站链接的送货确认电子邮件来追踪您的订单。或者，登录我们网站上的账户，导航至“我的订单”，然后点击您订单提供的追踪链接。

如果您的订单有问题，请尽快联系我们的客户服务团队。您可以通过电子邮件、电话或我们网站上的联系表格与我们联系。请提供您的订单号和问题的简要说明，以便我们能尽快为您提供帮助。

如果您的订单有部分商品缺失，请查看发货确认邮件，了解商品是否分开寄送。如果所有商品本应一同送达，或您有任何疑问，请联系我们的客服团队并提供您的订单号。我们将尽快调查并解决问题。

壁挂式抽油烟机安装在炉灶上方的墙壁上，橱柜下抽油烟机安装在橱柜下方，岛式抽油烟机则悬挂在厨房岛台上方的天花板上。