Privacy Policy

PRIVACY POLICY

 

This Privacy Policy explains how Luxen Home Improvements, Inc. dba ROBAM (“Company” “we,” “our,” or “us”) collects, shares, protects, and uses your information when you visit or make a purchase from our Site. Please read this Privacy Policy carefully. By using our Site or Services, you acknowledge that you have read and agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree with our practices, you may not use the Site or Services. Terms defined in the Terms of Service have the same meanings in this Privacy Policy. PLEASE READ THIS PRIVACY POLICY CAREFULLY.

 

This Privacy Policy only applies to the  Site, and not to Third-Party Services, even if such Third-Party Services are linked or accessible from the Site. Each Third-Party Service will have its own data collection and usage practices, and may use their own cookies, web beacons, and other technologies to collect information from you. Company is not responsible for the content or practices of any Third-Party Services.

 

1. WHO CONTROLS YOUR INFORMATION?

 

Information provided to or gathered by Company is controlled by:

 

Luxen Home Improvements, Inc.

267 Wattis Way

South San Francisco, CA 94080

1-844-762-2687

 

 

2. INFORMATION WE COLLECT

When you visit and use the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone, and information from cookies. As you browse the Site, we collect information about the individual web pages and products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information collectively as “Device Information,” which includes device and internet connection, internet activity, and geolocation information.

 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including identifiers and commercial and transaction information (some of which may be protected information under federal or state laws), such as your name, billing address, shipping address, payment information (including debit and credit card information), email address, and phone number. We also collect information when you otherwise contact us or provide information, such as if you make a claim for a promotion or communicate with customer service; and we may collect information you make public, such as if you post a comment or review about us or the Services. We refer to this information collectively as “Order Information.” This includes information collected when you purchase our products through Third-Party Services, such as Wayfair, Amazon, or Overstock. When using Third-Party Services, your use is also governed by any separate terms and privacy policies of those Third-Party Services.

 

“Information” as used in this Privacy Policy refers to both Device Information and Order Information as well as other information described herein and may be used to create inference information about you.

 

3. HOW AND WHEN DO WE COLLECT YOUR INFORMATION?

 

We gather information about you through the following sources and means:

• When You Provide Information. Company collects information you voluntarily enter or upload while using the Site, such as your Order Information, which may include information you provide, certain transaction and payment information, location information, and other information. This includes information relating to your purchase of our products through Third-Party Services, such as Wayfair, Amazon, or Overstock, which we may collect when you purchase our products.
• Through Your Communications. Company may collect information from you outside of your use of the Site, such as if you email us or respond to a communication.
• Content You Make Public. Company may collect information that you voluntarily make public, such as a product review or comment about a product. Once you submit public information, neither you nor Company can control how it may be shared or used by third parties, so you should carefully consider what information you choose to make public.
• Through Cookies, Tracking Tools, and Automated Technologies. When you use any website, certain information can be automatically collected through technological means. When you access our Site, your web browser automatically sends us device and internet connection information and certain internet activity information. Company also uses Cookies (i.e., files that are placed on your computer or other device by websites you visit), log files, and web beacon technology to gather device and internet connection information, internet activity information, and location information. The primary purpose of a Cookie is to identify you as a unique user of the Site. Company uses the following types of Cookies, some of which are placed by Third-Party Services, to customize your internet experience, keep you logged into websites, remember your search terms, and advertise products or services to you:

Type of Cookie	Purpose of Cookie
Necessary	Necessary Cookies are essential to enable proper use of the Services and are used to identify you, prevent security risks, and allow you to perform account-related functions.
Preferences	Preferences Cookies are used to store preferences set by users, such as account and language preferences, which improve your user experience.
Statistics/Analytics	Statistic/Analytics Cookies are used to help understand user uses of the Site by collecting and reporting information anonymously.
Marketing/Advertising	Marketing/Advertising Cookies are used to track visitors across websites and applications to display advertisements that are relevant and engaging for users and thus more valuable for third-party advertisers.

 

• Through Third Parties. Company also collects information from Third-Party Services, including when you purchase our products through those Third-Party Services. Further, as outlined in Section 7 below, like many websites, Company uses Google services and Cookies to improve the Site and advertise to users like you. As such, when you use the Site, your information may be shared with Google and shared by Google with Company. You can learn more about how Google uses Cookies, and how to manage your Cookie preferences in your internet browser and revoke your consent to Personalized Ads (described below), by visiting the Google Cookie Policy. Company may also use the Facebook Cookie to deliver Personalized Ads to you. You can learn more about how Facebook gathers and uses personal information via Cookies, including how to set your Cookie preferences within Facebook, by visiting the Facebook Cookie Policy. In addition, the Site is provided to you via the Shopify platform. As such, Company uses Shopify Cookies and other tracking technologies in order to provide and improve the Site. You can learn more about how Shopify gathers and uses personal information via Cookies, including how to control and manage Shopify Cookies, by visiting the Shopify Cookie Policy. For more information, see Sections 4 and 7 below. You can change your Cookie settings in your internet browser (e.g., Chrome, Edge, Firefox). However, if you disable Cookies, some of the features of the Site may not function correctly. For more information, see the provisions below and visit https://allaboutcookies.org/.

4. HOW DO WE USE YOUR INFORMATION? 

 

By collecting information, we can provide and improve our Site, monitor advertisements and metrics, personalize your user experience, connect you to offers, fix technology problems, send you updates and communicate with you, and protect our community. Specifically, we may use the information we’ve gathered from you or your device, including through Cookies and third parties, for the following purposes:

Business Purposes. When Company uses your information for a “Business Purpose,” it means such use is reasonably necessary and proportionate to achieve an operational purpose of Company. The following are our Business Purposes:

Business Purpose	Types of Information
For Security. Company uses the information we collect from you and other users to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and prosecute those responsible for that activity.	Information Outlined in Section 2
To Provide Goods and Services. We use the information we collect from you to provide various products and our Services, including those available on the Site, and including to process your orders and display offers that may be of interest to you.	Information Outlined in Section 2
To Improve the Site. Company uses the information we collect from you and other users to improve the Site. For example, we may consider analytics, demographics, and user feedback to determine whether there is a demand for new features.	Information Outlined in Section 2
To Personalize Your User Experience. We use information, such as from Cookies, to authenticate your logins, allow you to set personal preferences when using the Site and make it so you don’t have to reenter the same information when you visit the Site several times within a short timeframe.	Information Outlined in Section 2
To Communicate with You. We use your information to personalize communications, respond to your requests, and notify you of any updates to our Terms or Privacy Policy. For example, we may communicate with users over email, text messages, and phone calls, as appropriate, as well as provide notifications through the Site, such as to send order confirmations and transaction messages, which you consent to by using the Services.	Information Outlined in Section 2

Commercial Purposes. When Company uses your information for a “Commercial Purpose,” it means such use is intended to advance Company’s business interests, such as by inducing you to buy products or deals. The following are our Commercial Purposes:

Commercial Purpose	Types of Information
To Advertise to You. We may use information gathered through Cookies and web beacons, including those placed by Third-Party Services, to deliver advertisements to you via the Site, and after you’ve left the Site, including advertisements specific to your personal interests. The purpose of this practice called “Personalized Ads,” “retargeting,” or “remarketing” is to deliver content and advertising that is of interest to you and to avoid displaying irrelevant advertising. You can better learn about such collection and advertising practices, including how to revoke your consent to Personalized Ads, at the following websites: www.youronlinechoices.com/uk/your-ad-choices   www.networkadvertising.org/choices  www.aboutads.info/choices	Information Outlined in Section 2
To Build a Profile. We may create new information about you by drawing inferences from the information identified in Section 2, such as to create a profile about you reflecting your preferences. Such information may be used for advertising purposes.	Information Outlined in Section 2
To Advertise to Others. We may share your reviews, comments, and other content uploaded by you to advertise and market our Services, including by reposting reviews to advertise the Services.	Content You Make Public

 

5. WHEN DO WE DISCLOSE YOUR INFORMATION?

 

We may share your information with third parties for both Business and Commercial Purposes:

 

Third Parties	Purpose	Types of Information
Services Providers. We use service providers, such as for payment processing, and will share your information with them as necessary for the respective services. You may also provide information to and use services of payment processors, such as PayPal and Google Pay, when you place an order on the Site. Such use is subject to those third parties’ terms and privacy policies.	For Security, to Provide and Improve the Services, and to Personalize Your Experience	Information Outlined in Section 2
Affiliated Entities. Should we be subject to an acquisition, merger, sale, or other change of control or business entity status, we reserve the right to transfer or assign your information as part of that acquisition, merger, or sale. We may also transfer your information to any affiliated entities, who will treat information in accordance with this Privacy Policy.	To Provide and Improve the Services	Information Outlined in Section 2
Government Officials and Private Parties Pursuant to Valid Legal Process. We may disclose your information in response to warrants, subpoenas, court orders, and other legal processes; and we may disclose information when we believe it is necessary to prevent illegal, fraudulent, or injurious actions that may cause harm to us or third parties.	To Comply with Legal Obligations, and to Prevent Illegal, Fraudulent, or Injurious Actions	Information Outlined in Section 2
Third-Party Advertisers and Sellers. We share information with third parties advertising or selling our products as necessary to provide our Services on those platforms and to facilitate your deals, orders, transactions, and communications. You may also provide information to and use services of Third-Party Services, such as Wayfair, Amazon, and Overstock, when you order our products through those Third-Party Services. Such use is subject to those third parties’ terms and privacy policies.	To Provide and Improve the Services, to Personalize Your Experience, and to Facilitate Your Purchases of Our Products Through Third-Party Services	Information Outlined in Section 2
Third-Party Installers. Where you select and opt into optional third-party installation services for products purchased on the Site, and thus direct us to share your information to the respective installer, we share your information as necessary to facilitate those services. As outlined in our Terms, you understand that you will contract with and pay the third-party installer directly.	To Provide and Improve Services, to Personalize Your Experience, and to Connect You with Third-Party Installation Services for Products Purchased on the Site	Information Outlined in Section 2
Other Consumers. We may share your public content, such as a reviews and comments about us, to advertise and market our Services, including in our advertising and through our social media accounts.	To Advertise to Others	Content You Make Public

 

6. DO WE SELL YOUR INFORMATION?

 

No, we do not sell your information, and we have not sold your information during the past twelve (12) months.

 

7. PERSONALIZED ADVERTISEMENTS

 

As described above, we may use your information to provide you with targeted advertisements and marketing communications we believe may be of interest to you. You can contact us if you wish to unsubscribe from marketing emails; and you can always change your settings in your browser or individual device settings, but certain features of the Site and Services may not be available. For more information about how targeted advertising works, and to opt out of targeted advertising, you can visit these websites:

www.youronlinechoices.com/uk/your-ad-choices  

www.networkadvertising.org/choices 

www.aboutads.info/choices   

Facebook: https://www.facebook.com/settings/?tab=ads 

Google: https://www.google.com/settings/ads/anonymous 

 

8. HOW DO WE PROTECT YOUR INFORMATION?

Company employs reasonable security measures that are designed to protect against the loss, misuse, and alteration of the information under our control. However, no system can be completely secure. Therefore, although we take steps to secure your information, we cannot promise, and you should not expect, that your information, including personal and commercial information, will always remain secure. The safety and security of your information also depends on you. Never share your login credentials or password with anyone else and notify us as soon as possible if you believe your account security has been breached.

9. YOUR RIGHTS 

Under certain privacy legislation, such as the California Consumer Privacy Act (“CCPA”) or analogous laws, which may apply to you, you may request to correct, amend, access, or delete information. At this time, Company is not a “business” under the CCPA. However, if the CCPA or analogous laws apply, the below privacy requests can be made by contacting us as outlined below. We will not discriminate against you for making a privacy request or asserting privacy rights. To protect your privacy and security, we may take reasonable steps to help verify your identity before granting your request. We may also take steps to verify any authorized agent making a request on your behalf. If such privacy legislation applies to you:

• Access and Correction: You have the right to access and correct information.
• Disclosure: You have the right to request that we disclose: the categories of information we have collected about you; the categories of sources from which the information is collected; the business or commercial purpose for collecting the information; the categories of third parties with whom we share the information; and the specific pieces of information that we have collected about you.
• Deletion: You have the right to request deletion of your information, subject to applicable laws. Please note that if you share information with other users or post it publicly, we will not be able to delete such third-party access to your information.
• Restriction of Processing: You have the right to restriction of processing of information, so that respective data will be marked and only be processed for certain purposes.
• Data Portability: You have the right to receive the information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit that data to another entity without hindrance from us.
• Objections: You have the right to object, on grounds relating to your particular situation, regarding the processing of your information. If your information is processed for direct marketing purposes, you have the right to object to the processing of information for such marketing, which includes profiling to the extent that it is related to such direct marketing.
• Withdraw Consent: If you have declared your consent for any information processing activities, and you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.
• Complaints: You may lodge a complaint with us or with a competent supervisory authority.
• California Shine the Light: Under California’s “Shine the Light” law, California residents who provide information to the Services may request certain information regarding our disclosure of information to third parties for their direct marketing purposes.

10. DO NOT TRACK 

Do Not Track (“DNT”) is a feature offered by some browsers which, when enabled sends a signal to websites to request that your browsing is not tracked. Please note that we do not alter our Site’s data collection and use practices when we see a DNT signal from your browser.

 

11. DATA RETENTION 

 

Company will retain your information for the length of time necessary to fulfill the Business Purposes and Commercial Purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law or valid court order. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may also delete your information or account should it violate our Terms of Service of any applicable terms or policies.

 

  12.  CHILDREN’S PRIVACY

 

Company does not knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that we have collected information about a child under the age of 13, that information will be immediately deleted from our database. Because we do not collect such information, we have no such information to use or to disclose to third parties. We have designed this policy in order to comply with the Children’s Online Privacy Protection Act (“COPPA”).

 

13. OPTING OUT

 

By providing your contact information through the Site or communications initiated by you, you expressly consent to receive communications from us, including by email, text message, phone call, and via the Site, as applicable, including information concerning your account and advertising messages. Providing consent to promotional communications is not a condition of purchasing any goods or services. You can unsubscribe to advertising communications at any time by following the unsubscribe instructions in each communication or contacting us. Please note that, even if you unsubscribe from advertising content, we will still send you any necessary, non-promotional messages, such as information about your orders or updates to our Terms of Service of this Privacy Policy.

 

14. MODIFICATIONS

We may modify this Privacy Policy at any time in our sole discretion. Each time you use the Site, the then-current version of this Privacy Policy will apply, and we will post the updated version on the Site. You should periodically review this Privacy Policy. Unless we receive your express consent, any revised Privacy Policy will only apply to information collected after the effective date of such revised Privacy Policy. Your continued use of the Site or Services constitutes your acceptance to any modifications.

 

15. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@robamusa.com, using the chat feature on our Site, or using the details provided below (in any case, your information may be collected and stored and, if needed, relayed to third parties for the purposes of processing your request):

 

Luxen Home Improvements, Inc.