Frequently Asked Questions
Installation & Operation
Is installation included?
Is installation included?
Installation service is not included with the product purchase. However, to ensure a seamless experience, ROBAM has partnered with certified local installers across major U.S. cities. You may contact our customer support team to schedule professional installation with just one request.
How much does installation cost?
How much does installation cost?
Installation fees vary depending on your home’s structure, venting direction, ducting requirements, and other onsite conditions. Typical installation costs range from $150 to $200. A precise quote will be provided by our certified installer after the onsite assessment.
Please note: All installers are independent contractors, not employees of ROBAM. ROBAM does not have an employer-employee or financial relationship with these contractors and is not liable for third-party service issues resulting from intentional or negligent acts during installation.
How can I find a professional installer near me?
How can I find a professional installer near me?
Simply contact ROBAM customer service and provide your ZIP code. Our team will check availability and recommend nearby certified installers. ROBAM currently partners with installation professionals in 50+ major U.S. cities. All installers receive standardized training, possess extensive hands-on experience, and can be prioritized based on your needs.
Can I install the product myself?
Can I install the product myself?
Yes, you may choose to install the product on your own. However, self-installation is not covered under ROBAM’s official installation warranty, and any damage, malfunction, or safety risks resulting from improper installation will be solely the responsibility of the user.
If you choose to self-install, please ensure:
- Carefully read the user manual and follow the recommended mounting height and duct size requirements.
- Verify that all accessories and components are included (refer to the packing list).
- Avoid dropping screws or small parts inside the unit.
- If the existing duct size is smaller than recommended, consider enlarging or modifying it to ensure proper ventilation.
Mounting brackets must be securely fastened to wall studs to prevent loosening or falling.
Range Hood
How do I select the correct Range Hood?
How do I select the correct Range Hood?
1. Determine which mounting style will fit your kitchen: wall mount or under cabinet.
2. Measure the width of the space in your kitchen where you plan to install the range hood to choose the correct size. Standard widths are 30” and 36"
3. Determine the type of ducting you will use. Standard is 6" round or 10 x 3-1/4" retangular.
4. Measure the height of your ceiling to determine if you need extra chimney for installation. (Wall mounted range hoods)
Are range hoods loud?
Are range hoods loud?
Not at all. For example, our CLEANAIR SERIES operates as low as 56 dB, which is comparable to a normal conversation. Even at higher speeds, the noise level remains comfortable while still delivering powerful ventilation. Noise can vary based on installation, kitchen size, and the fan speed you select, but ROBAM hoods are engineered to maintain some of the best noise control performance in the industry under comparable suction power and conditions.
Is it easy to clean a ROBAM range hood?
Is it easy to clean a ROBAM range hood?
Yes. ROBAM hoods feature an easy-removal grease filter with an oil-resistant coating, allowing you to simply wipe the exterior with a damp cloth and wash the filter under water. Select premium models include a self-cleaning system that reduces maintenance time and keeps your hood performing like new.
How do I choose the right size range hood?
How do I choose the right size range hood?
Choose a range hood based on the following key factors:
- Cooktop width – The hood should match or be slightly wider than your cooktop.
- Cabinet space – Especially important for built-in or side-suction models; confirm that there is enough clearance.
- Ventilation style – Open-concept kitchens typically benefit from higher CFM units.
You can also use our Product Comparison Tool on the website or contact our support team for personalized recommendations.
I’d like to see the range hood in person. Do you have dealers near me?
I’d like to see the range hood in person. Do you have dealers near me?
Yes! ROBAM has over 100 authorized retail partners across the United States. Visit our Find a Dealer page, enter your ZIP code, and you’ll quickly locate the nearest showroom where you can experience ROBAM products firsthand.
What is CFM?
What is CFM?
CFM stands for Cubic Feet per Minute, a measurement of airflow. It indicates how quickly air is moved out of your kitchen. Many customers ask why ROBAM does not rely solely on CFM ratings. The reason is simple—there is currently no universal testing standard, and CFM performance can vary dramatically based on:
- Kitchen layout
- Ducting conditions and vent path
- Window placement and ventilation environment
Even in the same kitchen, changing one factor—such as closing a window—can produce a different CFM reading. We recommend selecting a range hood based on your actual cooking habits rather than chasing a single number.
What is the recommended distance between the cooktop and the range hood?
What is the recommended distance between the cooktop and the range hood?
Proper spacing ensures optimal performance and safety:
- Electric or induction cooktops: 24"–30"
- Gas cooktops: 28"–30"
Always follow installation instructions specific to your model for best results.
Where are ROBAM range hoods made?
Where are ROBAM range hoods made?
ROBAM range hoods are designed by an international team of top engineers and manufactured in China with strict global quality standards. As the No.1 best-selling range hood brand worldwide for ten consecutive years, ROBAM leads the industry in innovation, performance, and quiet ventilation technology.
How do I register my new ROBAM product?
How do I register my new ROBAM product?
To enjoy full warranty coverage and membership benefits:
- Visit the Product Registration page on the ROBAM website
- Enter your product serial number, purchase date, and contact information
- Submit the form—your warranty is automatically activated
We recommend registering before first use to ensure you receive timely support and service.
How do I choose the right range hood for my kitchen?
How do I choose the right range hood for my kitchen?
Consider your cooking style, kitchen size, and venting option. For heavy cooking such as frying or grilling, choose a hood
with ≥ 800 CFM.
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
What’s the difference between wall-mount,under-cabinet, and island hoods?
What’s the difference between wall-mount,under-cabinet, and island hoods?
Wall-mount hoods attach to the wall above the stove, under-cabinet hoods fit beneath cabinets, and island hoods hang from the ceiling for cooktops on kitchen islands.
Shipping & Delivery & Returns
When will I receive my order?
When will I receive my order?
In most cases, your order will be shipped within 3 business days after successful payment. Delivery is typically completed within 10 days after shipment, depending on your shipping address and carrier conditions.
If the item is out of stock or on pre-order, the system will automatically update your order status. Please wait patiently for further notifications.
Where do you deliver?
Where do you deliver?
ROBAM currently offers standard shipping to the contiguous 49 states of the United States.
Shipping to Alaska, Hawaii, and U.S. territories (such as Puerto Rico, Guam, etc.) is not available at this time. We appreciate your understanding.
What is the require duct size?
What is the require duct size?
6 inches.
How can I track my shipment?
How can I track my shipment?
We partner with FedEx to provide real-time shipment tracking. Once your order has been shipped, you can check its status on your Order Details page or directly on the official FedEx website.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
What is your return policy?
What is your return policy?
ROBAM offers a 30-day hassle-free return policy for eligible products. To qualify, items must be unused, uninstalled, in their original packaging, and accompanied by proof of purchase.
For your protection, please inspect the product carefully upon delivery and before installation to ensure there are no signs of damage or defects.
Please note: Products that have been installed, powered on, or used are not eligible for return.
READ MORE
What is your refund policy?
What is your refund policy?
If you are not satisfied with your purchase, we offer a full refund within 30 days, provided the following conditions are met:
- The item is in brand-new condition—unused and uninstalled
- The original packaging is intact, with all accessories and manuals included
- Proof of purchase (such as an invoice or order confirmation) is provided
Once the returned item passes our quality inspection, your refund will be issued to the original payment method within 7–14 business days.
READ MORE
Usage & Operation
When should I turn on the range hood?
When should I turn on the range hood?
Turn it on 1–2 minutes before cooking and leave it running for 10–15 minutes after cooking.
Can I run the hood continuously?
Can I run the hood continuously?
Yes, most hoods are designed for extended use. Continuous low-speed operation can help ventilate the kitchen.
Do I need make-up air?
Do I need make-up air?
In some regions, building codes require make-up air systems for hoods over 400 CFM to balance indoor air pressure.
Why does the hood make noise?
Why does the hood make noise?
Noise comes from airflow and the motor. High-speed settings typically reach 65–70 dB, similar to normal conversation or background music.
Will a stronger hood consume more electricity?
Will a stronger hood consume more electricity?
Motors are energy efficient. Even high-CFM hoods typically use less than a few hundred watts, similar to a blender.
Installation & Venting
What duct sizeis recommended?
What duct sizeis recommended?
At least 6 inches in diameter, but 8 inches is better for high-CFM models.
How long can the duct run be?
How long can the duct run be?
Ideally under 30 feet, with as few bends as possible. Each 90° elbow adds about 5 feet of resistance.
Can I vent twoappliances into the same duct?
Can I vent twoappliances into the same duct?
No. Each appliance (range hood, furnace, water heater) must have its own duct.
Cleaning & Maintenance
How often should I clean the filters?
How often should I clean the filters?
Every 1–2 months depending on use.
Can I put baffle or mesh filters in the dishwasher?
Can I put baffle or mesh filters in the dishwasher?
Yes, stainless steel and aluminum filters are usually dishwasher-safe. Avoid heat-dry to prevent warping.
How often should I replace charcoal filters in a ductless hood?
How often should I replace charcoal filters in a ductless hood?
Every 3–6 months, depending on cooking frequency.
How do I clean the hood exterior?
How do I clean the hood exterior?
Use a soft cloth with mild dish soap or stainless steel cleaner. Avoid abrasive pads.
Does the auto-clean function replace manual cleaning?
Does the auto-clean function replace manual cleaning?
No, it reduces internal grease but you still need to wash filters and wipe surfaces regularly.
Troubleshooting & Performance
Why is my hood losing suction?
Why is my hood losing suction?
Check for clogged filters, greasy fan blades, or blocked ducts.
Why is oil dripping from my hood?
Why is oil dripping from my hood?
Usually caused by grease buildup or improper installation angle. Clean filters and check alignment.
Why do I smell odors when the hood is running?
Why do I smell odors when the hood is running?
Filters may need cleaning or replacement. For ductless models, charcoal filters may be expired.
Why does air blow back into the kitchen?
Why does air blow back into the kitchen?
Check if the backdraft damper is stuck, or if ducts are too long or bent.
My lights stopped working. What should I do?
My lights stopped working. What should I do?
Replace the bulb with the same type (usually LED or halogen). If the issue persists, check wiring or contact support.
Service & Warranty
How can I get my product serviced?
How can I get my product serviced?
If you experience any issues with your ROBAM product, we recommend visiting the ROBAM official website first. Our Warrantyand FAQ sections provide step-by-step guides that resolve most common problems quickly without the need for service calls.
If you require additional assistance, please contact our customer support team:
📞 Phone: 1-866-676-2268
✉️ Email: usa@robam.com
Our team is committed to providing professional, prompt technical support and repair guidance to ensure your product performs at its best.
What is your warranty policy?
What is your warranty policy?
At ROBAM, we are dedicated to delivering industry-leading reliability and a worry-free ownership experience. Warranty coverage varies by product category as follows:
Range Hoods
- 2-Year full service coverage (includes labor + parts)
- 5-Year warranty on key components
- Lifetime motor warranty
Other Major Product Categories
- Cooktops: 5-Year parts warranty
- Dishwashers & Ranges: 3-Year full service coverage (includes labor + parts)
- Steam & Convection Ovens: 2-Year full service coverage (includes labor + parts)
Note: Warranty coverage applies only to products registered with valid proof of purchase. Damage caused by improper installation, misuse, unauthorized repairs, or alterations is not covered under warranty.

