Frequently Asked Questions
General
What is the warranty for ROBAM products?
What is the warranty for ROBAM products?
At ROBAM, we are dedicated to delivering industry-leading reliability and a worry-free ownership experience. Warranty coverage varies by product category as follows:
Range Hoods
- 2-Year full service coverage (includes labor + parts)
- 5-Year warranty on key components
- Lifetime motor warranty
Other Major Product Categories
- Cooktops: 5-Year parts warranty
- Dishwashers & Ranges: 3-Year full service coverage (includes labor + parts)
- Steam Ovens: 2-year warranty on parts
Note: Warranty coverage applies only to products registered with valid proof of purchase. Damage caused by improper installation, misuse, unauthorized repairs, or alterations is not covered under warranty.
Where can I find the user manual or installation guide?
Where can I find the user manual or installation guide?
Go to the product page for your specific ROBAM model and scroll to the “Manuals & Guides” section. You can download the user manual, installation guide, and available installation videos there. If you cannot find the correct file, contact ROBAM Customer Support and provide your model number.
Do I need to register my ROBAM appliance?
Do I need to register my ROBAM appliance?
Yes, we strongly recommend registering your ROBAM appliance after purchase. Registration keeps your product information on file, helps speed up future warranty service, and allows ROBAM to send important product updates or safety notices. Please keep your proof of purchase, as warranty claims are subject to the official warranty terms.
How can I get help repairing my product?
How can I get help repairing my product?
Contact ROBAM Customer Support and provide your model number, serial number, proof of purchase, a description of the issue, and photos or video when possible. Our team will help diagnose the issue and advise whether parts, remote guidance, repair service, or another solution is appropriate. Support hours are Monday–Friday, 9:00 AM–6:00 PM Pacific Time. Phone: 1-866-676-2268. Email: info@robamusa.com.
Are there physical stores where I can experience ROBAM products?
Are there physical stores where I can experience ROBAM products?
Yes. ROBAM has authorized dealers and demo stores across the United States. Visit our Find a Dealer page to locate a nearby store and check which products are available to experience in person. We recommend contacting the store before visiting to confirm display availability.
How do I register my new ROBAM product?
How do I register my new ROBAM product?
Visit the ROBAM Product Registration page and enter the requested information, including your product serial number, purchase date, and contact details. Submit the form to complete registration. We recommend registering soon after purchase and keeping your proof of purchase for future warranty service.
How can I contact ROBAM Customer Support?
How can I contact ROBAM Customer Support?
ROBAM Customer Support is available Monday–Friday, 9:00 AM–6:00 PM Pacific Time. Phone: 1-866-676-2268. Email: info@robamusa.com. For product-related questions, having your model number, serial number, and order information ready will help us assist you faster.
Do you ship to Canada?
Do you ship to Canada?
ROBAM products are available in Canada through ROBAM Canada and selected Canadian retail channels, including Wayfair.ca and Amazon.ca. The U.S. website, robamliving.com, does not currently offer standard international shipping to Canada, so Canadian customers should purchase through the appropriate Canadian sales channel.
Where are ROBAM range hoods made?
Where are ROBAM range hoods made?
ROBAM range hoods are designed by an international team of engineers and manufactured in China under strict global quality standards. ROBAM has been the No.1 best-selling range hood brand worldwide for 11 consecutive years.
Range Hood
How do I choose the right ROBAM range hood?
How do I choose the right ROBAM range hood?
Start with four factors: installation style, size, venting, and cooking habits. First decide whether your kitchen requires an under-cabinet or wall-mount hood. Then match the hood width to your cooktop—30-inch and 36-inch are the most common sizes. Confirm your existing duct direction and size, and for wall-mount models check your ceiling height. If you frequently stir-fry, sear, or cook at high heat, consider a higher-performance model such as R-MAX or selected Chimney Style models.
What duct size is required?
What duct size is required?
Most ROBAM range hoods require at least a 6-inch duct, while certain models may also support a rectangular top vent or have model-specific requirements. Always use the duct size and vent configuration specified in the installation manual for your exact model. Undersized ductwork can reduce airflow and increase noise.
What is the recommended distance between the cooktop and the range hood?
What is the recommended distance between the cooktop and the range hood?
As a general guideline, install the hood approximately 24–30 inches above an electric or induction cooktop and 28–30 inches above a gas cooktop. The installation manual for your specific model takes priority, as the recommended height may vary by product and local code.
Should I choose a 30" or 36" range hood?
Should I choose a 30" or 36" range hood?
Your range hood should generally be at least as wide as your cooktop. A 30-inch cooktop typically works well with a 30-inch hood, while a 36-inch cooktop should normally be paired with a 36-inch hood. If space allows, using a hood slightly wider than the cooktop can improve smoke capture around the edges.
What is CFM and how much CFM do I need?
What is CFM and how much CFM do I need?
CFM stands for Cubic Feet per Minute and measures airflow volume. A higher CFM rating indicates greater potential airflow, but real-world performance also depends on duct size, duct length, bends, static pressure, installation height, kitchen layout, and make-up air. For everyday cooking, moderate airflow may be sufficient; for frequent stir-frying, grilling, or high-heat cooking, a higher-performance hood is usually more suitable. We recommend considering both your cooking habits and installation conditions rather than choosing by CFM alone.
I received my new range hood. What should I do first?
I received my new range hood. What should I do first?
Before installation, inspect the carton and product for visible damage and confirm that all parts and accessories listed in the manual are included. Place the hood in a safe position, connect it to power, and briefly test the fan, lights, and controls before mounting. If you notice damage, missing parts, or abnormal operation, do not install the unit—contact ROBAM Customer Support first.
Which ROBAM range hood has the strongest suction?
Which ROBAM range hood has the strongest suction?
For customers prioritizing maximum airflow, selected Chimney Style and R-MAX models are the strongest options in the current lineup. For example, the Chimney Style 88H3S is rated up to 1500 CFM, while the 36-inch R-MAX3 is rated up to 1400 CFM. The best choice still depends on your mounting style, cooktop size, and duct conditions.
Can I use a ROBAM range hood without exterior ducting?
Can I use a ROBAM range hood without exterior ducting?
Yes, selected ROBAM models support ductless or recirculating installation. The U Series and CleanAir Series are the primary options for kitchens where exterior ducting is not available. Ductless installations require the appropriate charcoal filtration system, and the filter must be replaced periodically. Always confirm compatibility for your exact model before ordering.
Can I replace my over-the-range microwave with a ROBAM range hood?
Can I replace my over-the-range microwave with a ROBAM range hood?
In many kitchens, yes. The ROBAM U Series is especially suitable for under-cabinet replacement applications. Before purchasing, confirm the cabinet width, available height, electrical connection, and existing vent direction. Please note that current U Series models such as U2/U3 support top round, top rectangular, or ductless installation—not rear-wall venting—so some kitchens may require duct modification.
What is the difference between wall-mount and under-cabinet range hoods?
What is the difference between wall-mount and under-cabinet range hoods?
The main difference is how the hood is installed. A wall-mount range hood attaches directly to the wall and is typically used when there is no upper cabinet above the cooktop. An under-cabinet hood mounts beneath an existing upper cabinet and is often easier to integrate into a traditional kitchen layout or replace an over-the-range microwave.
Which range hood is best for heavy stir-frying and high-heat cooking?
Which range hood is best for heavy stir-frying and high-heat cooking?
For frequent stir-frying, searing, grilling, or other high-heat cooking, we recommend the R-MAX Series or high-performance Chimney Style models. These models combine high airflow, strong static pressure, and wider smoke-capture areas to handle heavier cooking loads. Choose the final model based on your cooktop width and installation configuration.
Which range hood is recommended for an apartment or townhouse?
Which range hood is recommended for an apartment or townhouse?
For apartments, condos, and townhouses where exterior ducting may be limited, the U Series and CleanAir Series are good options because selected models support ductless or recirculating installation. Before purchasing, confirm your building or HOA rules, available cabinet space, and whether exterior venting is permitted.
Are the filters dishwasher-safe?
Are the filters dishwasher-safe?
Many ROBAM metal grease or baffle filters are dishwasher-safe, including filters used on selected U Series models. Charcoal filters are not dishwasher-safe and should not be washed. Because filter design varies by model, always check the cleaning instructions in your product manual before placing a filter in the dishwasher.
How often should I clean my range hood?
How often should I clean my range hood?
Cleaning frequency depends on how often and how heavily you cook. As a general guideline, inspect and clean the grease filters every 1–2 months, and wipe the exterior regularly. Homes that frequently stir-fry or deep-fry may need more frequent cleaning. Charcoal filters used for ductless operation should be replaced rather than washed.
R-MAX Series
What is special about the ROBAM R-MAX Series?
What is special about the ROBAM R-MAX Series?
The R-MAX Series is designed for high-performance cooking with four core advantages: powerful airflow, a large smoke-capture zone, low-maintenance cleaning, and flexible installation. R-MAX3 offers up to 1200 CFM in 30-inch models and 1400 CFM in 36-inch models, a 98% oil-and-grease separation rate, Nano Anti-Stain surfaces, and both under-cabinet and wall-mount installation. It is especially well suited to high-heat stir-frying and multi-burner cooking.
Is the R-MAX Series suitable for heavy stir-frying?
Is the R-MAX Series suitable for heavy stir-frying?
Yes. The R-MAX Series is specifically optimized for high-heat cooking such as stir-frying, searing, grilling, and multi-burner use. Its high airflow, strong static pressure, and large capture area help collect smoke and grease quickly before they spread through the kitchen.
How does the R-MAX grease separation and easy-clean system work?
How does the R-MAX grease separation and easy-clean system work?
R-MAX uses a high-efficiency grease-separation structure that captures up to 98% of oil and grease before it reaches the internal cavity and motor area. The Nano Anti-Stain coating makes exposed surfaces easier to wipe clean. The “wash-free” design reduces grease buildup and the need to disassemble internal components, but routine surface wiping and normal maintenance are still recommended.
Can the R-MAX be installed under a cabinet or on a wall?
Can the R-MAX be installed under a cabinet or on a wall?
Yes. R-MAX3 supports both under-cabinet and wall-mount installation, giving you flexibility to match different kitchen layouts. Before installation, confirm the cabinet dimensions, mounting surface, duct location, and recommended clearance for your model.
What duct size is recommended for the R-MAX Series?
What duct size is recommended for the R-MAX Series?
A 6-inch round duct is the standard recommendation for R-MAX installations unless the manual for your specific model states otherwise. Keep the duct as short and straight as practical and avoid unnecessary reducers or bends, which can reduce airflow and increase noise.
Why does my R-MAX continue running or shut off automatically after cooking?
Why does my R-MAX continue running or shut off automatically after cooking?
This is normal on models equipped with the intelligent delay-shutoff function. The hood continues running briefly—R-MAX3 uses a 1-minute delay—to help remove residual smoke, steam, and cooking odors before turning off automatically.
CleanAir Series
What makes the CleanAir Series different from a standard range hood?
What makes the CleanAir Series different from a standard range hood?
The CleanAir Series combines high-performance ventilation with enhanced air filtration. In addition to powerful smoke extraction, selected CleanAir models use activated-carbon filtration to reduce cooking odors and airborne contaminants, making them especially useful for apartments or kitchens where recirculating operation is needed. Certain models also include smart features such as R-Link and gesture control.
How does the CleanAir filtration system work?
How does the CleanAir filtration system work?
The CleanAir filtration system uses multiple stages to separate grease and capture odors before air is exhausted or recirculated. The activated-carbon layer adsorbs cooking odors and certain airborne compounds, helping return cleaner-smelling air to the kitchen in recirculating applications. For best performance, keep the grease-separation components clean and replace the charcoal filter according to the recommended service interval.
Can the CleanAir Series be used in an apartment?
Can the CleanAir Series be used in an apartment?
Yes. The CleanAir Series is a strong option for apartments and condos, particularly where external ducting is limited or not permitted, because selected models can use activated-carbon filtration for recirculating operation. Always confirm the exact model configuration and your building or HOA requirements before installation.
How often should the CleanAir charcoal filter be replaced?
How often should the CleanAir charcoal filter be replaced?
For current ROBAM CleanAir charcoal filters, we recommend replacement approximately every 3 months from first use. If you cook frequently, notice heavy grease buildup, or find that odor-removal performance has decreased, replace the filter sooner.
Can the CleanAir charcoal filter be washed and reused?
Can the CleanAir charcoal filter be washed and reused?
No. CleanAir charcoal filters are not washable. Washing can reduce or damage the carbon's adsorption performance. Replace the filter when it reaches the recommended service interval or when odor-removal performance noticeably declines.
Can the CleanAir Series be built into cabinetry?
Can the CleanAir Series be built into cabinetry?
Yes, selected CleanAir models such as the 86H1S are designed for flexible wall-mount installation and can be fully enclosed within cabinetry when installed according to the product requirements. Confirm cabinet dimensions, ventilation clearances, duct or recirculation configuration, and access for future maintenance before installation.
U Series
What type of kitchen is the U Series best for?
What type of kitchen is the U Series best for?
The U Series is designed primarily for kitchens with an upper cabinet above the cooktop. Its under-cabinet format works well for traditional kitchens, compact layouts, apartments, and many over-the-range microwave replacement projects. It is especially useful when you want a low-profile hood without removing the upper cabinet.
Can the U Series replace an over-the-range microwave?
Can the U Series replace an over-the-range microwave?
Yes, the U Series is well suited to many OTR microwave replacement projects because it mounts under an upper cabinet. Before purchasing, confirm the cabinet width, clearance, electrical connection, and existing vent direction. Current U2/U3 models use top round, top rectangular, or ductless venting, so a kitchen with rear-wall exhaust may require duct modification.
Can the U Series be installed without exterior ducting?
Can the U Series be installed without exterior ducting?
Yes. Selected U Series models support ductless recirculating installation. You will need the compatible ROBAM U Series charcoal filter, which is sold separately. In ductless mode, the hood filters grease and odors and returns the filtered air to the kitchen instead of exhausting it outdoors.
What venting options does the U Series support?
What venting options does the U Series support?
Current U2 and U3 models support three installation options: top round venting, top rectangular venting, and ductless recirculation. They do not support rear-wall exhaust. Confirm the vent configuration for your exact model before modifying cabinetry or ductwork.
What duct size is required for the U Series?
What duct size is required for the U Series?
For top-round venting, a 6-inch round duct is generally recommended. U Series models may also support a model-specific top rectangular outlet. Always follow the installation manual for the exact outlet dimensions and avoid reducing the duct below the recommended size.
Are U Series filters dishwasher-safe?
Are U Series filters dishwasher-safe?
Yes. The removable metal filters used on current U Series models are designed to be dishwasher-safe. Remove them according to the manual and clean them periodically based on your cooking frequency. Charcoal filters used in ductless mode must not be washed in the dishwasher.
How often should the charcoal filter be replaced in ductless mode?
How often should the charcoal filter be replaced in ductless mode?
ROBAM U Series charcoal filters are not washable. For best performance, replace them approximately every 3 months from first use. If you cook very frequently, experience heavy grease buildup, or notice reduced odor-removal performance, replace them sooner.
Chimney Style
What is a Chimney Style range hood?
What is a Chimney Style range hood?
A Chimney Style range hood is a wall-mounted hood with a visible canopy and chimney cover above the cooking surface. It is designed for kitchens without an upper cabinet directly over the cooktop and provides a wider capture area for rising smoke, steam, and grease. ROBAM Chimney Style models are available in high-performance configurations for intensive cooking.
What is the difference between Chimney Style and R-MAX?
What is the difference between Chimney Style and R-MAX?
The biggest differences are installation style and smoke-capture design. Chimney Style models are designed primarily for wall-mount installations with a visible chimney, while R-MAX supports both under-cabinet and wall-mount installation. Their hood geometry and capture zones are also different, so the better choice depends on whether you have an upper cabinet, your kitchen style, and your cooking needs.
Is Chimney Style suitable for heavy Asian cooking?
Is Chimney Style suitable for heavy Asian cooking?
Yes. High-performance ROBAM Chimney Style models are well suited to stir-frying and other high-heat Asian cooking. Current models offer strong airflow and static pressure—for example, A837 is rated up to 1200 CFM and 88H3S up to 1500 CFM—helping capture heavy smoke and grease quickly.
How does the Dual-Vent design work?
How does the Dual-Vent design work?
On models such as the 88H3S, the Dual-Vent system uses two symmetrically positioned air inlets working together to expand the effective smoke-capture area. The 8-sided airflow design helps capture smoke across a wider portion of the cooktop, including when multiple burners or a wok are being used at the same time.
What ceiling height is supported?
What ceiling height is supported?
Supported ceiling height depends on the specific model, the required distance between the cooktop and hood, and the height range of the supplied chimney cover. Rather than using one universal ceiling-height number, measure from the cooktop or countertop to the ceiling and compare that measurement with your model's installation guide. If the standard chimney cover is not long enough, a compatible chimney extension may be available.
Do I need an extension chimney for a high ceiling?
Do I need an extension chimney for a high ceiling?
It depends on your actual ceiling height and the model you choose. Measure the distance from the cooktop or countertop to the ceiling and compare it with the standard chimney dimensions in the installation guide. ROBAM offers compatible chimney extensions for selected models such as A837 and 88H3S. If you are unsure, send your ceiling-height measurement and model number to Customer Support before ordering the extension.
Installation & Operation
Is installation included with my purchase?
Is installation included with my purchase?
No. Installation is not included with the product purchase. However, you can contact ROBAM Customer Support and provide your ZIP code. We partner with trained independent third-party installation professionals in more than 50 U.S. cities and can check whether a recommended installer is available in your area.
How much does range hood installation cost?
How much does range hood installation cost?
Basic range hood installation through an independent contractor is generally around $200, but the final price depends on your kitchen conditions. A typical basic installation may include removing the old hood, standard mounting, connecting existing ductwork, site cleanup, and a brief introduction to operation and maintenance. Cabinet or wall modification, new ductwork, electrical work, adapters, decorative panels, additional materials, or extended travel may cost extra. Installers are independent third-party contractors, not ROBAM employees, so please confirm the final scope and quote directly with the installer before service.
How can I find out if there is a professional installer near me?
How can I find out if there is a professional installer near me?
Contact ROBAM Customer Support with your ZIP code and we will check whether a recommended installer is available in your area. ROBAM works with independent third-party installation technicians in more than 50 cities across the United States and provides product-specific installation training to help them become familiar with ROBAM range hoods.
Can I install the range hood myself?
Can I install the range hood myself?
Yes, you may install the range hood yourself if you have the appropriate tools and experience. ROBAM can provide manuals and installation videos to help guide the process. However, self-installation is not covered by ROBAM's official installation service, and damage, malfunction, or safety issues caused by improper installation are not covered under the Limited Warranty. Always follow the product manual and local building and electrical codes.
Range Hood Installation Tutorial | How to Install the R-MAX Series Step by Step
Range Hood Installation Tutorial | How to Install the R-MAX Series Step by Step
Watch the embedded official ROBAM R-MAX installation video below for a step-by-step overview. Before starting, confirm your model, mounting method, duct size, electrical connection, and required installation height. If your kitchen requires duct or cabinet modification, we recommend using a qualified installer.
Range Hood Installation Tutorial | How to Install the U Series Step by Step
Range Hood Installation Tutorial | How to Install the U Series Step by Step
Watch the embedded official ROBAM U Series installation video below for step-by-step guidance. Before installation, confirm whether you are using top-round, top-rectangular, or ductless configuration and prepare the correct duct or charcoal filter accessories. Follow the manual for mounting and electrical requirements.
Range Hood Installation Tutorial | How to Install the CleanAir Series Step by Step
Range Hood Installation Tutorial | How to Install the CleanAir Series Step by Step
Watch the embedded official ROBAM CleanAir installation video below for step-by-step guidance. Confirm cabinet dimensions, mounting points, electrical connection, and whether your installation will use exterior ducting or the compatible recirculating filtration setup before you begin.
What should I check before installation?
What should I check before installation?
Before installation, inspect the packaging and appliance for visible damage, confirm the model and size, and verify that all required accessories are included. Connect the hood to power and briefly test the fan, lights, touch controls, and other functions before mounting. Also confirm the duct direction, duct size, power supply, and installation clearance. Do not install a damaged or malfunctioning unit.
Can I connect the hood to a smaller existing duct?
Can I connect the hood to a smaller existing duct?
We do not recommend reducing the duct below the size specified for your range hood. Although a reducer may physically connect the hood to a smaller duct, the added resistance can reduce airflow, increase noise, and affect overall ventilation performance. Whenever possible, modify the ductwork to meet the model's recommended size.
Do I need make-up air for a high-CFM range hood?
Do I need make-up air for a high-CFM range hood?
Make-up air requirements are determined by local building codes and are not uniform across the United States. Some jurisdictions apply make-up air requirements around 400 CFM or above, but the exact rule can vary by city or county, building type, construction date, and existing ventilation conditions. For this reason, we do not recommend relying on a state-by-state list. Before installing a high-CFM hood, confirm the requirement with a licensed local contractor or your local building authority.
How long can the duct run be?
How long can the duct run be?
Ideally under 30 feet, with as few bends as possible. Each 90° elbow adds roughly 5 feet of equivalent resistance.
Can I vent two appliances into the same duct?
Can I vent two appliances into the same duct?
No. Each appliance — range hood, furnace, water heater — must have its own dedicated duct.
Delivery & Returns
Where does ROBAM ship?
Where does ROBAM ship?
ROBAM provides free standard shipping for orders placed on robamliving.com within the Continental United States (48 states). Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands may be available for selected products with additional shipping charges—please contact us for a quote. We cannot ship to P.O. Boxes or APO/FPO addresses. The U.S. website does not currently offer standard international shipping.
How long does shipping take?
How long does shipping take?
Orders are normally processed within 1–2 business days after payment confirmation. Range hoods and other parcel products are typically delivered 5–7 business days after shipment, while large appliances shipped by freight are generally delivered within 7–14 business days after shipment. ROBAM uses multiple U.S. fulfillment locations and will route orders based on inventory and destination when possible. Delivery times are estimates and may vary due to carrier, location, weather, holidays, or peak-season conditions.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. Parcel orders may ship via FedEx or UPS and can be tracked directly on the carrier's website. You can also log in to your ROBAM account to check your order status. Freight carriers will provide tracking information and normally contact you to arrange a delivery window.
Can I change or cancel my order?
Can I change or cancel my order?
Please contact us as soon as possible at 1-866-676-2268 or info@robamusa.com. If the order has not shipped, we will do our best to update or cancel it without a return fee. Once the order has shipped, address changes may incur carrier charges, and cancellations generally need to be handled through the return process, including any applicable restocking fees.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
Inspect the package before installation. Shipping or delivery damage should be reported to ROBAM within 14 calendar days by calling 1-866-676-2268 or emailing info@robamusa.com. If the shipment is severely damaged at delivery, refuse it when possible and notify us immediately. For freight deliveries, note “Package Damaged” on the delivery receipt when applicable. Never install a visibly damaged appliance.
What should I do if parts are missing?
What should I do if parts are missing?
If you discover missing or damaged parts after delivery, contact ROBAM within 48 hours. Please provide your order number, model number, serial number, and photos when possible. After verification, ROBAM may send replacement parts at no charge or arrange another appropriate solution based on the situation.
What is ROBAM's return policy?
What is ROBAM's return policy?
Products purchased directly from robamliving.com may be returned within 14 days after delivery if they are unused, uninstalled, in brand-new original condition, and meet the requirements of the official Return Policy. To start a return, contact ROBAM with your order number or product serial number. Applicable restocking fees will be deducted from the refund.
Can I return an installed or used appliance?
Can I return an installed or used appliance?
No. Products that have been installed, powered on for use, used, or are no longer in brand-new original condition are not eligible for return under the standard 14-day return policy. If you are experiencing a product issue after installation, contact ROBAM Customer Support for warranty or repair assistance instead.
Is there a restocking fee?
Is there a restocking fee?
Yes. A restocking fee is deducted from eligible refunds: 15% for parcel products such as range hoods, countertop ovens, and cooktops, and 20% for freight products such as ranges, built-in ovens, and dishwashers. Original delivery and installation charges are non-refundable.
How long does a refund take?
How long does a refund take?
After the returned product arrives at our warehouse and passes inspection, please allow approximately 7–10 business days for the refund to be processed. Your bank or card issuer may require additional time before the credit appears on your statement.
What if I purchased from Amazon, Home Depot, Wayfair, Best Buy, or another retailer?
What if I purchased from Amazon, Home Depot, Wayfair, Best Buy, or another retailer?
If you purchased your ROBAM product from another retailer or marketplace, the return must be requested through that retailer and is subject to that retailer's return policy. ROBAM's 14-day direct return policy applies only to purchases made through robamliving.com. For product defects or warranty support, you may still contact ROBAM Customer Support.
Does ROBAM offer a price guarantee?
Does ROBAM offer a price guarantee?
Yes. Purchases made directly through robamliving.com are covered by a 14-day price guarantee after delivery. If you find a lower verifiable online price for the exact same model from an authorized U.S. retailer and the item is in stock, contact ROBAM within the 14-day period. The guarantee does not apply to unauthorized sellers, third-party marketplace sellers, special member pricing, coupon-only offers, open-box/refurbished items, or other excluded promotions listed in the official policy.
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing, first check the shipping confirmation email to see whether the items were sent separately. If everything should have arrived together, contact our customer service team with your order number and we will investigate and resolve it promptly.
Troubleshooting & Performance
Why is my hood losing suction?
Why is my hood losing suction?
Check for clogged filters, greasy fan blades, or blocked ducts.
Why is oil dripping from my hood?
Why is oil dripping from my hood?
Usually caused by grease buildup or an improper installation angle. Clean the filters and check alignment.
Why do I smell odors when the hood is running?
Why do I smell odors when the hood is running?
Filters may need cleaning or replacement. For ductless models, the charcoal filter may be expired.
Why does air blow back into the kitchen?
Why does air blow back into the kitchen?
Check whether the backdraft damper is stuck, or whether the duct run is too long or has too many bends.
My lights stopped working. What should I do?
My lights stopped working. What should I do?
Replace the bulb with the same type (usually LED or halogen). If the issue persists, check the wiring or contact ROBAM support.
Why does the hood make noise?
Why does the hood make noise?
Noise comes from airflow and the motor. High-speed settings typically reach 65–70 dB — closer to a vacuum cleaner than to normal conversation. On lower speeds the hood is significantly quieter.
Can I run the hood continuously?
Can I run the hood continuously?
Yes. Most hoods are designed for extended use, and continuous low-speed operation helps keep the kitchen ventilated.
Will a stronger hood consume more electricity?
Will a stronger hood consume more electricity?
Motors are energy efficient. Even high-CFM hoods typically draw less than a few hundred watts — comparable to a blender.
Does the auto-clean function replace manual cleaning?
Does the auto-clean function replace manual cleaning?
No. It reduces internal grease buildup, but you still need to wash the filters and wipe the surfaces regularly.
