Frequently Asked Questions

1. Determine which mounting style will fit your kitchen: wall mount or under cabinet.

2. Measure the width of the space in your kitchen where you plan to install the range hood to choose the correct size. Standard widths are 30” and 36"

3. Determine the type of ducting you will use. Standard is 6" round or 10 x 3-1/4" retangular.

4. Measure the height of your ceiling to determine if you need extra chimney for installation. (Wall mounted range hoods)

Not at all. For example, our CLEANAIR SERIES operates as low as 56 dB, which is comparable to a normal conversation. Even at higher speeds, the noise level remains comfortable while still delivering powerful ventilation. Noise can vary based on installation, kitchen size, and the fan speed you select, but ROBAM hoods are engineered to maintain some of the best noise control performance in the industry under comparable suction power and conditions.

Yes. ROBAM hoods feature an easy-removal grease filter with an oil-resistant coating, allowing you to simply wipe the exterior with a damp cloth and wash the filter under water. Select premium models include a self-cleaning system that reduces maintenance time and keeps your hood performing like new.

Choose a range hood based on the following key factors:

1. Cooktop width – The hood should match or be slightly wider than your cooktop.
   
2. Cabinet space – Especially important for built-in or side-suction models; confirm that there is enough clearance.
   
3. Ventilation style – Open-concept kitchens typically benefit from higher CFM units.
   

You can also use our Product Comparison Tool on the website or contact our support team for personalized recommendations.

Yes! ROBAM has over 100 authorized retail partners across the United States. Visit our Find a Dealer page, enter your ZIP code, and you’ll quickly locate the nearest showroom where you can experience ROBAM products firsthand.

CFM stands for Cubic Feet per Minute, a measurement of airflow. It indicates how quickly air is moved out of your kitchen. Many customers ask why ROBAM does not rely solely on CFM ratings. The reason is simple—there is currently no universal testing standard, and CFM performance can vary dramatically based on:

• Kitchen layout
  
• Ducting conditions and vent path
  
• Window placement and ventilation environment
  

Even in the same kitchen, changing one factor—such as closing a window—can produce a different CFM reading. We recommend selecting a range hood based on your actual cooking habits rather than chasing a single number.

Proper spacing ensures optimal performance and safety:

• Electric or induction cooktops: 24"–30"
  
• Gas cooktops: 28"–30"
  

Always follow installation instructions specific to your model for best results.

ROBAM range hoods are designed by an international team of top engineers and manufactured in China with strict global quality standards. As the No.1 best-selling range hood brand worldwide for ten consecutive years, ROBAM leads the industry in innovation, performance, and quiet ventilation technology.

To enjoy full warranty coverage and membership benefits:

1. Visit the Product Registration page on the ROBAM website
   
2. Enter your product serial number, purchase date, and contact information
   
3. Submit the form—your warranty is automatically activated
   

We recommend registering before first use to ensure you receive timely support and service.

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:

• Contact our customer service via email address, or Live Chat.
• Have your order number ready when contacting customer service.
• We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

Wall-mount hoods attach to the wall above the stove, under-cabinet hoods fit beneath cabinets, and island hoods hang from the ceiling for cooktops on kitchen islands.