Frequently Asked Questions
General
How much is shipping and when can I expect my delivery?
How much is shipping and when can I expect my delivery?
Free Shipping on Range Hoods (Continental U.S. Only)
We offer free shipping on all range hoods. This free shipping promotion is valid only for deliveries within the Continental United States. Unfortunately, it does not apply to orders shipped to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
Shipping for parts and accessories is calculated separately based on the item(s) ordered.
All orders are processed within 2 business days of placement and ship from South San Francisco, CA. Delivery typically takes 5–7 business days.
What is CFM and why is it important?
What is CFM and why is it important?
CFM stands for cubic feet per minute—it measures airflow. Higher CFM means stronger suction for capturing smoke and grease.
What is the require duct size?
What is the require duct size?
6 inches.
What is your return policy?
What is your return policy?
We offer refund and free return shipping if the unit is returned within the 30 days of receiving the product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns shipping is included. Refund may take up to 7-10 business days to process after items is returned
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Range Hood
How do I select the correct Range Hood?
How do I select the correct Range Hood?
1. Determine which mounting style will fit your kitchen: wall mount or under cabinet.
2. Measure the width of the space in your kitchen where you plan to install the range hood to choose the correct size. Standard widths are 30” and 36"
3. Determine the type of ducting you will use. Standard is 6" round or 10 x 3-1/4" retangular.
4. Measure the height of your ceiling to determine if you need extra chimney for installation. (Wall mounted range hoods)
How do I choose the right range hood for my kitchen?
How do I choose the right range hood for my kitchen?
Consider your cooking style, kitchen size, and venting option. For heavy cooking such as frying or grilling, choose a hood
with ≥ 800 CFM.
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
What’s the difference between wall-mount,under-cabinet, and island hoods?
What’s the difference between wall-mount,under-cabinet, and island hoods?
Wall-mount hoods attach to the wall above the stove, under-cabinet hoods fit beneath cabinets, and island hoods hang from the ceiling for cooktops on kitchen islands.
Usage & Operation
When should I turn on the range hood?
When should I turn on the range hood?
Turn it on 1–2 minutes before cooking and leave it running for 10–15 minutes after cooking.
Can I run the hood continuously?
Can I run the hood continuously?
Yes, most hoods are designed for extended use. Continuous low-speed operation can help ventilate the kitchen.
Do I need make-up air?
Do I need make-up air?
In some regions, building codes require make-up air systems for hoods over 400 CFM to balance indoor air pressure.
Why does the hood make noise?
Why does the hood make noise?
Noise comes from airflow and the motor. High-speed settings typically reach 65–70 dB, similar to normal conversation or background music.
Will a stronger hood consume more electricity?
Will a stronger hood consume more electricity?
Motors are energy efficient. Even high-CFM hoods typically use less than a few hundred watts, similar to a blender.
Installation & Venting
What is the recommended mounting height?
What is the recommended mounting height?
Install the hood 26–30 inches above the cooking surface.
What duct sizeis recommended?
What duct sizeis recommended?
At least 6 inches in diameter, but 8 inches is better for high-CFM models.
How long can the duct run be?
How long can the duct run be?
Ideally under 30 feet, with as few bends as possible. Each 90° elbow adds about 5 feet of resistance.
Can I vent twoappliances into the same duct?
Can I vent twoappliances into the same duct?
No. Each appliance (range hood, furnace, water heater) must have its own duct.
Can I install the hood myself?
Can I install the hood myself?
If you’re handy with electrical and carpentry work, yes. But professional installation ensures proper sealing, safety, and warranty
protection.
Cleaning & Maintenance
How often should I clean the filters?
How often should I clean the filters?
Every 1–2 months depending on use.
Can I put baffle or mesh filters in the dishwasher?
Can I put baffle or mesh filters in the dishwasher?
Yes, stainless steel and aluminum filters are usually dishwasher-safe. Avoid heat-dry to prevent warping.
How often should I replace charcoal filters in a ductless hood?
How often should I replace charcoal filters in a ductless hood?
Every 3–6 months, depending on cooking frequency.
How do I clean the hood exterior?
How do I clean the hood exterior?
Use a soft cloth with mild dish soap or stainless steel cleaner. Avoid abrasive pads.
Does the auto-clean function replace manual cleaning?
Does the auto-clean function replace manual cleaning?
No, it reduces internal grease but you still need to wash filters and wipe surfaces regularly.
Troubleshooting & Performance
Why is my hood losing suction?
Why is my hood losing suction?
Check for clogged filters, greasy fan blades, or blocked ducts.
Why is oil dripping from my hood?
Why is oil dripping from my hood?
Usually caused by grease buildup or improper installation angle. Clean filters and check alignment.
Why do I smell odors when the hood is running?
Why do I smell odors when the hood is running?
Filters may need cleaning or replacement. For ductless models, charcoal filters may be expired.
Why does air blow back into the kitchen?
Why does air blow back into the kitchen?
Check if the backdraft damper is stuck, or if ducts are too long or bent.
My lights stopped working. What should I do?
My lights stopped working. What should I do?
Replace the bulb with the same type (usually LED or halogen). If the issue persists, check wiring or contact support.