常見問題
Installation & Operation
Is installation included?
Is installation included?
Installation service is not included with the product purchase. However, to ensure a seamless experience, ROBAM has partnered with certified local installers across major U.S. cities. You may contact our customer support team to schedule professional installation with just one request.
How much does installation cost?
How much does installation cost?
Installation fees vary depending on your home’s structure, venting direction, ducting requirements, and other onsite conditions. Typical installation costs range from $150 to $200. A precise quote will be provided by our certified installer after the onsite assessment.
Please note: All installers are independent contractors, not employees of ROBAM. ROBAM does not have an employer-employee or financial relationship with these contractors and is not liable for third-party service issues resulting from intentional or negligent acts during installation.
How can I find a professional installer near me?
How can I find a professional installer near me?
Simply contact ROBAM customer service and provide your ZIP code. Our team will check availability and recommend nearby certified installers. ROBAM currently partners with installation professionals in 50+ major U.S. cities. All installers receive standardized training, possess extensive hands-on experience, and can be prioritized based on your needs.
Can I install the product myself?
Can I install the product myself?
Yes, you may choose to install the product on your own. However, self-installation is not covered under ROBAM’s official installation warranty, and any damage, malfunction, or safety risks resulting from improper installation will be solely the responsibility of the user.
If you choose to self-install, please ensure:
- Carefully read the user manual and follow the recommended mounting height and duct size requirements.
- Verify that all accessories and components are included (refer to the packing list).
- Avoid dropping screws or small parts inside the unit.
- If the existing duct size is smaller than recommended, consider enlarging or modifying it to ensure proper ventilation.
Mounting brackets must be securely fastened to wall studs to prevent loosening or falling.
抽油煙機
如何選擇合適的抽油煙機?
如何選擇合適的抽油煙機?
1. 確定適合您廚房的安裝方式:壁掛式或櫥櫃下方安裝。
2. 測量您計劃安裝抽油煙機的廚房空間寬度,以選擇正確的尺寸。標準寬度為30吋和36吋。
3. 確定您將使用的排風管類型。標準為6吋圓形或10 x 3-1/4吋長方形。
4. 測量天花板高度,以判斷是否需要額外的煙囪配件來安裝。(壁掛式抽油煙機)
Are range hoods loud?
Are range hoods loud?
Not at all. For example, our CLEANAIR SERIES operates as low as 56 dB, which is comparable to a normal conversation. Even at higher speeds, the noise level remains comfortable while still delivering powerful ventilation. Noise can vary based on installation, kitchen size, and the fan speed you select, but ROBAM hoods are engineered to maintain some of the best noise control performance in the industry under comparable suction power and conditions.
Is it easy to clean a ROBAM range hood?
Is it easy to clean a ROBAM range hood?
Yes. ROBAM hoods feature an easy-removal grease filter with an oil-resistant coating, allowing you to simply wipe the exterior with a damp cloth and wash the filter under water. Select premium models include a self-cleaning system that reduces maintenance time and keeps your hood performing like new.
How do I choose the right size range hood?
How do I choose the right size range hood?
Choose a range hood based on the following key factors:
- Cooktop width – The hood should match or be slightly wider than your cooktop.
- Cabinet space – Especially important for built-in or side-suction models; confirm that there is enough clearance.
- Ventilation style – Open-concept kitchens typically benefit from higher CFM units.
You can also use our Product Comparison Tool on the website or contact our support team for personalized recommendations.
I’d like to see the range hood in person. Do you have dealers near me?
I’d like to see the range hood in person. Do you have dealers near me?
Yes! ROBAM has over 100 authorized retail partners across the United States. Visit our Find a Dealer page, enter your ZIP code, and you’ll quickly locate the nearest showroom where you can experience ROBAM products firsthand.
What is CFM?
What is CFM?
CFM stands for Cubic Feet per Minute, a measurement of airflow. It indicates how quickly air is moved out of your kitchen. Many customers ask why ROBAM does not rely solely on CFM ratings. The reason is simple—there is currently no universal testing standard, and CFM performance can vary dramatically based on:
- Kitchen layout
- Ducting conditions and vent path
- Window placement and ventilation environment
Even in the same kitchen, changing one factor—such as closing a window—can produce a different CFM reading. We recommend selecting a range hood based on your actual cooking habits rather than chasing a single number.
What is the recommended distance between the cooktop and the range hood?
What is the recommended distance between the cooktop and the range hood?
Proper spacing ensures optimal performance and safety:
- Electric or induction cooktops: 24"–30"
- Gas cooktops: 28"–30"
Always follow installation instructions specific to your model for best results.
Where are ROBAM range hoods made?
Where are ROBAM range hoods made?
ROBAM range hoods are designed by an international team of top engineers and manufactured in China with strict global quality standards. As the No.1 best-selling range hood brand worldwide for ten consecutive years, ROBAM leads the industry in innovation, performance, and quiet ventilation technology.
How do I register my new ROBAM product?
How do I register my new ROBAM product?
To enjoy full warranty coverage and membership benefits:
- Visit the Product Registration page on the ROBAM website
- Enter your product serial number, purchase date, and contact information
- Submit the form—your warranty is automatically activated
We recommend registering before first use to ensure you receive timely support and service.
我該如何為我的廚房選擇合適的抽油煙機?
我該如何為我的廚房選擇合適的抽油煙機?
請考慮您的烹飪風格、廚房大小及排風選項。若經常進行油炸或燒烤等重度烹飪,建議選擇風量
≥ 800 CFM的抽油煙機。
我該如何取消或修改訂單?
我該如何取消或修改訂單?
很抱歉,我們無法因為改變主意而取消訂單。但我們理解錯誤時有發生。如果您需要修改訂單資訊,例如送貨地址或聯絡電話,請盡快聯繫我們的客服。
您可以採取以下措施:
- 透過電子郵件地址或即時聊天聯繫我們的客服。
- 聯繫客服時請準備好您的訂單號碼。
- 訂單下達後超過24小時,我們無法保證能更改訂單,因為訂單可能已開始處理。
我如何追蹤我的訂單?
我如何追蹤我的訂單?
您可以透過查看運送確認電子郵件來追蹤您的訂單,該郵件包含追蹤號碼及快遞公司網站的連結。或者,您也可以登入我們網站的帳戶,前往「我的訂單」,然後點擊訂單中提供的追蹤連結。
訂單有問題怎麼辦?
訂單有問題怎麼辦?
如果您的訂單有任何問題,請盡快聯繫我們的客服團隊。您可以透過電子郵件、電話或我們網站上的聯絡表單與我們取得聯繫。請提供您的訂單號碼及問題簡述,以便我們能迅速協助您。
我沒有收到我所有的訂單嗎?
我沒有收到我所有的訂單嗎?
如果您的訂單有部分商品遺失,請先查看出貨確認電子郵件,確認商品是否分開寄送。若所有商品應該一併送達,或您有任何疑慮,請攜帶訂單號碼聯絡我們的客服團隊。我們將立即調查並解決問題。
壁掛式、櫥櫃下方式和中島式抽油煙機有什麼區別?
壁掛式、櫥櫃下方式和中島式抽油煙機有什麼區別?
壁掛式抽油煙機安裝於爐灶上方的牆壁上,櫥櫃下抽油煙機安裝於櫥櫃下方,而中島抽油煙機則懸掛於天花板上,適用於廚房中島的爐灶。
一般
運費多少?我什麼時候可以收到貨?
運費多少?我什麼時候可以收到貨?
抽油煙機免運費(僅限美國本土)
我們提供所有抽油煙機免運費服務。此免運費優惠僅適用於美國本土地區的配送。不幸的是,阿拉斯加、夏威夷、波多黎各或美屬維京群島的訂單不適用此優惠。
零件和配件的運費將根據訂購的商品另行計算。
所有訂單均於下單後2個工作天內處理,並從加州南舊金山出貨。通常配送時間為5至7個工作天。
Where do you deliver?
Where do you deliver?
ROBAM currently offers standard shipping to the contiguous 49 states of the United States.
Shipping to Alaska, Hawaii, and U.S. territories (such as Puerto Rico, Guam, etc.) is not available at this time. We appreciate your understanding.
What is the require duct size?
What is the require duct size?
6 吋。
我如何追蹤我的訂單?
我如何追蹤我的訂單?
您可以透過查看運送確認電子郵件來追蹤您的訂單,該郵件包含追蹤號碼及快遞公司網站的連結。或者,您也可以登入我們網站的帳戶,前往「我的訂單」,然後點擊訂單中提供的追蹤連結。
What if there is a problem with my order?
What if there is a problem with my order?
如果您的訂單有任何問題,請盡快聯繫我們的客服團隊。您可以透過電子郵件、電話或我們網站上的聯絡表單與我們取得聯繫。請提供您的訂單號碼及問題簡述,以便我們能迅速協助您。
我沒有收到我所有的訂單?
我沒有收到我所有的訂單?
如果您的訂單有部分商品遺失,請先檢查出貨確認電子郵件,確認商品是否分開寄送。若所有商品應該一併送達,或您有任何疑慮,請攜帶訂單號碼聯絡我們的客服團隊。我們將立即調查並解決問題。
退貨政策是什麼?
退貨政策是什麼?
如果您在收到產品後30天內退回商品,我們提供退款及免費退貨運費服務。若購買已超過30天,則無法提供退款或換貨服務。
退貨商品必須未使用且保持您收到時的相同狀態,且必須使用原包裝。退貨運費已包含在內。商品退回後,退款處理可能需要7-10個工作天。
What is your refund policy?
What is your refund policy?
If you are not satisfied with your purchase, we offer a full refund within 30 days, provided the following conditions are met:
- The item is in brand-new condition—unused and uninstalled
- The original packaging is intact, with all accessories and manuals included
- Proof of purchase (such as an invoice or order confirmation) is provided
Once the returned item passes our quality inspection, your refund will be issued to the original payment method within 7–14 business days.
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使用與操作
何時應該開啟抽油煙機?
何時應該開啟抽油煙機?
在烹飪前1–2分鐘開啟,並在烹飪後持續運行10–15分鐘。
我可以持續運行抽油煙機嗎?
我可以持續運行抽油煙機嗎?
是的,大多數抽油煙機都設計為可長時間使用。持續低速運轉有助於通風廚房。
Do I need make-up air?
Do I need make-up air?
在某些地區,建築法規要求排風罩風量超過 400 CFM 時,必須設置補充空氣系統以平衡室內氣壓。
為什麼引擎蓋會發出噪音?
為什麼引擎蓋會發出噪音?
噪音來自氣流和馬達。高速設定通常達到 65–70 分貝,類似於正常對話或背景音樂的音量。
更強力的抽油煙機會消耗更多電力嗎?
更強力的抽油煙機會消耗更多電力嗎?
馬達具有能源效率。即使是高風量的抽油煙機,通常也只使用不到幾百瓦的電力,與果汁機相當。
安裝與通風
建議使用多大尺寸的風管?
建議使用多大尺寸的風管?
直徑至少為6英吋,但對於高CFM型號,8英吋會更好。
How long can the duct run be?
How long can the duct run be?
理想長度在 30 英尺 以下,且彎曲越少越好。每個 90° 彎頭約增加 5 英尺 的阻力。
我可以將兩個電器的排氣管接到同一個管道嗎?
我可以將兩個電器的排氣管接到同一個管道嗎?
不行。每個設備(抽油煙機、暖爐、熱水器)必須有自己的排氣管。
清潔與保養
How often should I clean the filters?
How often should I clean the filters?
每 1–2 個月,視使用情況而定。
可以將擋板或網狀過濾器放入洗碗機清洗嗎?
可以將擋板或網狀過濾器放入洗碗機清洗嗎?
是的,不鏽鋼和鋁製濾網通常可放入洗碗機清洗。避免使用熱風乾燥以防變形。
多久應該更換無管道抽油煙機中的活性炭濾網?
多久應該更換無管道抽油煙機中的活性炭濾網?
每3–6個月,視烹飪頻率而定。
如何清潔抽油煙機外部?
如何清潔抽油煙機外部?
使用柔軟的布搭配溫和的洗碗精或不鏽鋼清潔劑。避免使用研磨墊。
自動清潔功能是否取代手動清潔?
自動清潔功能是否取代手動清潔?
不會,它會減少內部油脂,但您仍需定期清洗過濾器並擦拭表面。
故障排除與效能
為什麼我的抽油煙機吸力變弱了?
為什麼我的抽油煙機吸力變弱了?
檢查是否有過濾器堵塞、風扇葉片油膩或管道阻塞。
為什麼我的引擎蓋會滴油?
為什麼我的引擎蓋會滴油?
通常是由油脂堆積或安裝角度不當引起。請清潔過濾器並檢查對齊情況。
為什麼抽油煙機運轉時會聞到異味?
為什麼抽油煙機運轉時會聞到異味?
濾網可能需要清潔或更換。對於無管道型號,活性碳濾網可能已過期。
為什麼空氣會吹回廚房?
為什麼空氣會吹回廚房?
檢查回風閥是否卡住,或風管是否過長或彎曲。
我的燈不亮了。我該怎麼辦?
我的燈不亮了。我該怎麼辦?
請更換相同類型的燈泡(通常為 LED 或鹵素燈)。如果問題持續,請檢查接線或聯絡客服。
Service & Warranty
How can I get my product serviced?
How can I get my product serviced?
If you experience any issues with your ROBAM product, we recommend visiting the ROBAM official website first. Our Warrantyand FAQ sections provide step-by-step guides that resolve most common problems quickly without the need for service calls.
If you require additional assistance, please contact our customer support team:
📞 Phone: 1-866-676-2268
✉️ Email: usa@robam.com
Our team is committed to providing professional, prompt technical support and repair guidance to ensure your product performs at its best.
What is your warranty policy?
What is your warranty policy?
At ROBAM, we are dedicated to delivering industry-leading reliability and a worry-free ownership experience. Warranty coverage varies by product category as follows:
Range Hoods
- 2-Year full service coverage (includes labor + parts)
- 5-Year warranty on key components
- Lifetime motor warranty
Other Major Product Categories
- Cooktops: 5-Year parts warranty
- Dishwashers & Ranges: 3-Year full service coverage (includes labor + parts)
- Steam & Convection Ovens: 2-Year full service coverage (includes labor + parts)
Note: Warranty coverage applies only to products registered with valid proof of purchase. Damage caused by improper installation, misuse, unauthorized repairs, or alterations is not covered under warranty.

