常見問題

1. 確定適合您廚房的安裝方式：壁掛式或櫥櫃下方安裝。

2. 測量您計劃安裝抽油煙機的廚房空間寬度，以選擇正確的尺寸。標準寬度為30吋和36吋。

3. 確定您將使用的排風管類型。標準為6吋圓形或10 x 3-1/4吋長方形。

4. 測量天花板高度，以判斷是否需要額外的煙囪配件來安裝。（壁掛式抽油煙機）

Not at all. For example, our CLEANAIR SERIES operates as low as 56 dB, which is comparable to a normal conversation. Even at higher speeds, the noise level remains comfortable while still delivering powerful ventilation. Noise can vary based on installation, kitchen size, and the fan speed you select, but ROBAM hoods are engineered to maintain some of the best noise control performance in the industry under comparable suction power and conditions.

Yes. ROBAM hoods feature an easy-removal grease filter with an oil-resistant coating, allowing you to simply wipe the exterior with a damp cloth and wash the filter under water. Select premium models include a self-cleaning system that reduces maintenance time and keeps your hood performing like new.

Choose a range hood based on the following key factors:

1. Cooktop width – The hood should match or be slightly wider than your cooktop.
   
2. Cabinet space – Especially important for built-in or side-suction models; confirm that there is enough clearance.
   
3. Ventilation style – Open-concept kitchens typically benefit from higher CFM units.
   

You can also use our Product Comparison Tool on the website or contact our support team for personalized recommendations.

Yes! ROBAM has over 100 authorized retail partners across the United States. Visit our Find a Dealer page, enter your ZIP code, and you’ll quickly locate the nearest showroom where you can experience ROBAM products firsthand.

CFM stands for Cubic Feet per Minute, a measurement of airflow. It indicates how quickly air is moved out of your kitchen. Many customers ask why ROBAM does not rely solely on CFM ratings. The reason is simple—there is currently no universal testing standard, and CFM performance can vary dramatically based on:

• Kitchen layout
  
• Ducting conditions and vent path
  
• Window placement and ventilation environment
  

Even in the same kitchen, changing one factor—such as closing a window—can produce a different CFM reading. We recommend selecting a range hood based on your actual cooking habits rather than chasing a single number.

Proper spacing ensures optimal performance and safety:

• Electric or induction cooktops: 24"–30"
  
• Gas cooktops: 28"–30"
  

Always follow installation instructions specific to your model for best results.

ROBAM range hoods are designed by an international team of top engineers and manufactured in China with strict global quality standards. As the No.1 best-selling range hood brand worldwide for ten consecutive years, ROBAM leads the industry in innovation, performance, and quiet ventilation technology.

To enjoy full warranty coverage and membership benefits:

1. Visit the Product Registration page on the ROBAM website
   
2. Enter your product serial number, purchase date, and contact information
   
3. Submit the form—your warranty is automatically activated
   

We recommend registering before first use to ensure you receive timely support and service.

很抱歉，我們無法因為改變主意而取消訂單。但我們理解錯誤時有發生。如果您需要修改訂單資訊，例如送貨地址或聯絡電話，請盡快聯繫我們的客服。
您可以採取以下措施：

• 透過電子郵件地址或即時聊天聯繫我們的客服。
• 聯繫客服時請準備好您的訂單號碼。
• 訂單下達後超過24小時，我們無法保證能更改訂單，因為訂單可能已開始處理。

您可以透過查看運送確認電子郵件來追蹤您的訂單，該郵件包含追蹤號碼及快遞公司網站的連結。或者，您也可以登入我們網站的帳戶，前往「我的訂單」，然後點擊訂單中提供的追蹤連結。

如果您的訂單有任何問題，請盡快聯繫我們的客服團隊。您可以透過電子郵件、電話或我們網站上的聯絡表單與我們取得聯繫。請提供您的訂單號碼及問題簡述，以便我們能迅速協助您。

如果您的訂單有部分商品遺失，請先查看出貨確認電子郵件，確認商品是否分開寄送。若所有商品應該一併送達，或您有任何疑慮，請攜帶訂單號碼聯絡我們的客服團隊。我們將立即調查並解決問題。

壁掛式抽油煙機安裝於爐灶上方的牆壁上，櫥櫃下抽油煙機安裝於櫥櫃下方，而中島抽油煙機則懸掛於天花板上，適用於廚房中島的爐灶。